FAQ

  • How long will my order take to arrive?
  • Once your order has been placed and we have received payment your order should be delivered within 7 working days. When your order is delivered it will require a signature.
  • How much does Room Packs charge for delivery?
  • For orders that are over £30.00 we offer free delivery however if your order is less than £30.00 then you will only have to pay a flat rate of £2.95 per order.
  • Do you deliver outside the UK?
  • Currently we are unable to deliver outside the UK but in the next few months we may offer the option of delivery outside the UK. We are able to deliver to any address within the UK
  • What do I do if there is an item that is missing or damaged?
  • Once you receive your order and find an item missing or damaged please contact us within 14 days of delivery and we shall arrange for a replacement to be sent to you.
  • Can I return my order?
  • If you would like to return your items please contact us within 14 working days of delivery, quoting your reference number.
    You may then return the goods to us providing the products have not been used and are in its original packaging. Upon receipt of the goods we shall refund you or exchange the goods. The costs of returning goods to us shall be borne by you. Room Packs Limited will not be held responsible for postage or items lost in transit. We recommend you use a postal service that insures you for the value of the goods.
  • Is VAT included in the price shown?
  • For all of our products on this website VAT at the current rate is included in the price.
  • What happens to my personal and payment details?
  • The security of your personal details is vital. Room Packs Ltd uses 128 bit encryption technology to ensure your information is safe and secure. Please take a look at our Privacy Policy for more details.